Voice AI· 🧪 Worth Testing
Small Fine-Tuned Model Learns to Follow New Regulated Call Scripts Without Retraining
Researchers describe a system called FlowSpec that converts a creditor's legal call procedure into machine-readable instructions, tool restrictions, training signals and test cases for a voice agent. A 9-billion-parameter model was trained on calls covering nearly 300 randomly generated procedures, then tested on four procedures it had never encountered, including one entirely held-out family of scripts, to see whether compliance behavior transfers.