Tenesys Analytics: AI call quality scoring and coaching for contact centres
Tenesys has launched analytics.tenesys.com — a platform that transcribes every phone call, scores it against the company’s own quality criteria and turns the results into agent KPIs and coaching. It connects to 3CX, Asterisk, XCALLY, Genesys Cloud, Avaya and Cisco phone systems and works with Lithuanian, Latvian and English calls.